Manchester Airport | Digital Crosstalk

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Brian and team, who work for a digital marketing agency run this Digital Crosstalk blog.
Occasionally we might blog about companies and people we work with but for the most part we'll simply be blogging about stories and events which we find interesting.

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29th
JAN

Airport terror alert substance ‘not harmful’

Posted by Brian | Filed under air

: Image via Wikipedia

A suspect white powder which sparked an airport terror alert at Manchester Airport has been identified as dried cow’s blood.

The substance had caused the evacuation of the airport’s Terminal Three building after being discovered in the luggage of a BMI passenger at the airline’s check-in desk on last Saturday. Passengers faced a delay of six hours while tests were carried out.

However, the substance was identified as Bovine Serum Albumin (BSA) which is used in lab tests and medical research. BSA is a harmless protein made from the blood of cows, with the only risk coming where cattle is diseased.

With the UK terror alert level being raised recently, Manchester Airport bosses believe they were right to order an evacuation of the terminal following the discovery, where the passenger – who was flying to London – was found with 19 screw-top canisters containing 20kg of the BSA substance in his bag.

Were they right? Let us know in the comments.

Tags: airport, bsa, Manchester Airport

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20th
OCT

Security worker saves couple’s holiday and averts oven catastrophe

Posted by Brian | Filed under air, road

: Image via Wikipedia

How’s this for customer service? When a couple were faced with the choice of jetting off on a week’s holiday or having their home destroyed by fire after they remembered they’d left the oven on, a kindly security worker at Manchester Airport stepped in to save the day.

Liz Deverell-Smith and Rob Hayward had already been through security and were awaiting their flight to be called when they realised that they had forgotten to turn off their oven after making breakfast on the morning they were due to fly out. But upon hearing their plight, airport security team leader Paula Johnson offered to take the couple’s house keys and deliver them to Liz’s parents house in Sale so they could turn the oven off.

The relieved couple later tweeted a thank-you note on the airport’s Twitter page – before they boarded the plane. The tweet was seen by airport bosses, which led to Paula being awarded a customer service gong for her actions which she claimed were no big deal.

Tags: customer service, holidays, Manchester Airport, travel

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17th
AUG

Ryanair to pull flights out of Manchester

Posted by Brian | Filed under air

: Image via Wikipedia

A report in the Independent online claims that budget airline Ryanair will close or switch most of its ten routes away from Manchester airport from October. Ryanair have blamed the airport’s refusal to lower its charges as the main reason for the decision which could see as many as 600 local jobs being lost.

The cutback will see around 40 Ryanair flights per week lost at Manchester airport, while passenger footfall could drop by as much as 60,000 as a result. However, Ryanair claimed it had offered the airport an additional 28 flights which would have increased footfall by around 400,000 and created 400 jobs if the airport would reduce its charges, but this was rejected by airport bosses.

Routes which will cease to operate include flights from Manchester to/from Barcelona Girona, Bremen, Brussels Charleoi, Cagliari, Dusseldorf Weeze, Frankfurt Hahn, Marseille, Milan Bergamo and Shannon. All will stop running from 1st October this year.

Affected passengers will be contacted directly by Ryanair and offered a full refund or an alternative flight from competing, lower cost airports including East Midlands airport and Liverpool John Lennon airport.

“Ryanair continues to lower fares to encourage travel, but with passengers paying lower fares airports must lower their charges – particularly high-cost airports like Manchester, Stansted and Dublin. Ryanair had offered new routes, traffic and growth to Manchester airport but since they prefer to preserve their high-cost base than to grow, Ryanair will now switch or close nine Manchester routes,” said Ryanair spokesman Stephen McNamara.